Shipping Policy

Delivery Information

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed. Processing times exclude weekends, public holidays in England, and periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please ensure that your shipping and contact information is accurate when placing your order. Providing complete and correct information helps us process and deliver your order as efficiently as possible.

2. Shipping Destinations

We currently ship to customers in the United States, Canada, the United Kingdom, Australia, New Zealand, and most European countries.

Shipping availability may vary depending on carrier service coverage, customs regulations, local laws, product restrictions, and international trade requirements. We reserve the right to decline shipments to locations where delivery is unavailable, restricted, or prohibited by applicable law.

Some products may also have destination-specific transportation or import restrictions. Customers are responsible for ensuring that the products they purchase can legally be shipped to and imported into their destination.

3. Shipping Fees

Standard Shipping: $4.99

Shipping charges are calculated and displayed during checkout before payment is completed.

Any applicable taxes, customs duties, or import fees charged by the destination country are not included in the shipping fee unless otherwise stated.

Shipping charges may vary if a different shipping method is offered or required for a particular destination, order, or product. Any applicable shipping charge will be presented during checkout before the order is submitted.

4. Estimated Delivery Time

Estimated delivery time is 7–20 business days after your order has been shipped.

Actual delivery times may vary depending on the destination country, customs clearance procedures, local courier services, weather conditions, public holidays, peak shopping seasons, transportation disruptions, and other circumstances beyond our reasonable control.

Delivery estimates are provided for reference only and are not guaranteed.

The estimated delivery period begins after the order has been processed and shipped. Order processing time should therefore be considered separately from the estimated transit time.

Tracking information, where available, may provide additional updates regarding the progress and estimated delivery of your shipment.

5. Taxes and Import Duties

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges in the destination country.

These charges are not included in the purchase price or shipping fee unless otherwise stated and remain the sole responsibility of the customer.

Because our Aromatherapy Candles & Fragrances may be shipped internationally, customers are encouraged to review their country’s applicable import regulations, customs requirements, and restrictions before placing an order.

Certain fragrance products or other items may be subject to additional transportation, customs, or import restrictions depending on the destination country. Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

If you have special shipping requests, such as customs declaration instructions, please include them in the Order Notes section during checkout. While we will make reasonable efforts to accommodate such requests, we cannot guarantee that all requests can be fulfilled.

Customers should understand that customs authorities may require additional information or documentation before an international shipment can be released. Any such requirements are determined by the destination country’s authorities and are outside our control.

6. Shipping Restrictions & Compliance

SMK PTIDE LIMITED, a company based in England, United Kingdom, complies with applicable United Kingdom export control regulations, international trade laws, economic sanctions, transportation requirements, and other applicable legal requirements governing the shipment of our products.

Accordingly, we do not currently ship to the following countries or territories:

Afghanistan
Algeria
Angola
Belarus
Benin
Bolivia
Bulgaria
Burkina Faso
Burundi
Cameroon
Central African Republic
Congo (Kinshasa)
Croatia
Cuba
Guinea
Guinea-Bissau
Haiti
Iran
Iraq
Israel
Ivory Coast
Kenya
Laos
Lebanon
Libya
Mali
Monaco
Mozambique
Myanmar
Namibia
Nepal
Niger
Nigeria
North Korea
Palestinian Territory
Russia
Somalia
South Africa
South Sudan
Syria
Tanzania
Trinidad and Tobago
Ukraine
Vanuatu
Venezuela
Vietnam
Yemen
Zimbabwe

We reserve the right to refuse, cancel, suspend, or refund any order that violates applicable export regulations, international sanctions, trade restrictions, transportation requirements, product restrictions, or other legal obligations. Orders placed for restricted destinations may be canceled and refunded where appropriate.

Shipping availability may also be restricted for certain addresses, territories, military addresses, remote locations, or other destinations where our available carriers cannot provide service.

If an order is placed for a destination that becomes restricted or unavailable after the order is submitted, we may contact the customer to discuss available options, which may include cancellation and refund where appropriate.

7. Lost, Delayed, or Damaged Shipments

If your shipment is delayed, arrives damaged, or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible. Resolution times may vary depending on the carrier’s investigation procedures and the specific circumstances of the shipment.

If an order arrives damaged, customers are encouraged to retain the original packaging and provide photographs of both the damaged package and products when contacting our customer support team, as this information may be required during the carrier investigation or claims process.

For products damaged during transit, please do not dispose of the damaged product or original shipping packaging until the carrier investigation or claim process has been completed, as additional documentation or inspection may be required.

If tracking information shows that a package has been delivered but the customer cannot locate it, please contact our customer support team promptly so that we can review the available tracking information and, where appropriate, work with the carrier to investigate the delivery.

Carrier investigations may require additional time, information, or documentation. We will make reasonable efforts to assist customers throughout the process.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

SMK PTIDE LIMITED is not responsible for shipping delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer, except where applicable law provides otherwise.

If you notice an error in your shipping information after placing an order, please contact us immediately before your order has been dispatched. While we will make reasonable efforts to update your shipping information, we cannot guarantee that changes can be made once an order has entered the shipping process.

If an order is returned to us because the address provided was incorrect, incomplete, or otherwise undeliverable, additional shipping charges may apply if the customer requests that the order be reshipped, where permitted by applicable law.

Important Notice

Delivery dates are estimates only and are not guaranteed.

Shipping delays may occasionally occur due to customs inspections, severe weather, transportation disruptions, carrier delays, public holidays, peak shopping periods, customs clearance procedures, labor disruptions, technical issues, or other circumstances beyond our reasonable control.

For international shipments, customs authorities in the destination country may inspect, delay, or temporarily hold packages as part of their normal import procedures. These delays are outside our control and may affect estimated delivery times.

Customers are responsible for monitoring shipment tracking information and responding promptly to any requests from shipping carriers or customs authorities that may be required to complete delivery.

If a customer fails to respond to a carrier or customs authority request within the applicable period, the shipment may be delayed, returned, abandoned, or otherwise handled according to the carrier’s or destination country’s applicable procedures.

Where a shipment is returned because it could not be delivered due to circumstances attributable to the customer, including an incorrect address, failure to collect the package, refusal of delivery, or failure to complete required customs procedures, additional costs may apply to any requested reshipment or other resolution, subject to applicable consumer rights.

We recommend that customers retain their order confirmation and tracking information until their order has been successfully delivered.

If you have any questions regarding shipping, delivery, customs, or your order status, please contact our customer support team.