Privacy Policy

Protecting Your Information

01. We Value Your Privacy

At SMK PTIDE LIMITED, we respect your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personally identifiable information, including your email address, telephone number, or mailing address, with third parties for their own independent marketing purposes. We will not contact you by telephone or postal mail for marketing purposes without your consent, except where permitted or required by applicable law.

Any information you provide is handled responsibly, stored securely, and used solely for legitimate business purposes related to your orders, customer support, product inquiries, payment processing, shipping and delivery, returns, refunds, website operations, and your overall shopping experience with SMK PTIDE LIMITED.

02. Privacy Policy

This Privacy Policy explains the privacy practices of SMK PTIDE LIMITED in connection with the SMK PTIDE website and related services. We are committed to safeguarding your personal information and encourage you to review this page periodically to stay informed about how we collect, use, disclose, store, and protect your information when you browse our website, purchase Aromatherapy Candles or Fragrances, communicate with us, subscribe to marketing communications, create or use an account, or otherwise interact with our Services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our privacy practices, please discontinue use of the website and contact us with any questions or concerns.

03. Information Collection and Use

SMK PTIDE LIMITED collects customer information throughout our website to process orders, complete transactions, arrange shipping and delivery, improve our products and Services, communicate with customers, provide customer support, prevent fraud, maintain website security, troubleshoot technical issues, analyze website performance, and comply with applicable legal and regulatory obligations.

Depending on how you interact with our website, information we may collect can include:

  • Your name

  • Shipping and billing addresses

  • Email address

  • Telephone number, if provided

  • Account information, if you create an account

  • Order and transaction information

  • Product preferences and purchase history

  • Communications you send to us

  • Website usage and technical information

  • Information required to prevent fraud and protect website security

We only use personal information for legitimate business purposes and in accordance with applicable privacy requirements.

04. Orders

When you purchase Aromatherapy Candles, Fragrances, or any other products available through our website, we collect information necessary to complete your purchase, including:

Full Name

Shipping Address

Billing Address

Email Address

Telephone Number (if provided)

Payment Information

Payment information is used solely for processing transactions through secure third-party payment providers and is not stored on our servers unless otherwise permitted by applicable law.

Depending on the payment method selected, your payment information may be processed directly by a third-party payment processor. Such providers may have their own privacy policies and security practices governing how payment information is handled.

If there is an issue regarding your order, payment, shipment, delivery, return, refund, account, or any other transaction, we may use your contact information to communicate with you and provide customer support.

We may also retain certain transaction and order information for legitimate business purposes, including accounting, recordkeeping, customer service, fraud prevention, dispute resolution, and compliance with applicable legal requirements.

05. Cookies

Cookies are small files stored on your device that help improve your browsing experience and enable our website to function properly.

We may use both session cookies and persistent cookies to:

  • Remember your shopping cart

  • Maintain website functionality

  • Improve website performance

  • Analyze visitor behavior

  • Understand how customers interact with our website

  • Personalize your shopping experience

  • Remember certain preferences

  • Maintain website functionality and security

  • Help detect unusual or potentially fraudulent activity

Cookies do not damage your computer or mobile device.

Some cookies may be placed by third-party service providers that assist us with website analytics, payment functionality, security, advertising performance, or other website services.

Most internet browsers allow you to disable or remove cookies. However, disabling cookies may affect certain website features, including shopping cart functionality, checkout, customer accounts, website preferences, and other website services.

06. Aggregate Information

SMK PTIDE LIMITED may collect anonymous or aggregated information such as browser type, operating system, device information, website traffic, general geographic location, referring websites, IP addresses, pages viewed, and general interaction data for statistical analysis, website security, fraud prevention, performance measurement, troubleshooting, and website improvement.

This aggregated information generally cannot be used to identify individual customers and may occasionally be shared with trusted third-party service providers for analytics, advertising performance measurement, fraud prevention, website security, technical support, and marketing optimization.

Customers who subscribe to our newsletter or promotional emails may receive information regarding:

  • New Aromatherapy Candle collections

  • New Fragrance releases

  • Exclusive offers and promotions

  • Seasonal collections

  • Holiday sales

  • Product announcements

  • Company announcements

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

From time to time, we may also send non-promotional communications relating to your orders, payment confirmations, shipping updates, delivery notifications, return or refund requests, account information, security alerts, or other important service-related matters. These communications are necessary for providing our Services and cannot always be disabled.

07. Security

SMK PTIDE LIMITED takes commercially reasonable precautions to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Sensitive information transmitted through our website may be protected using Secure Socket Layer (SSL) encryption or other industry-standard encryption technologies where appropriate.

Our website, hosting providers, payment processors, shipping partners, and service providers maintain commercially reasonable security measures designed to safeguard personal information.

Access to personal information is limited to individuals and service providers who reasonably need the information to perform legitimate business functions, provide requested services, process transactions, maintain our website, or fulfill other authorized business purposes.

Although we implement appropriate security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any information transmitted to or stored by us.

If you have questions regarding our website security practices, please contact us:

Customer Service Email: [email protected]

08. Supplementation of Information

To improve our Services and provide a better customer experience, SMK PTIDE LIMITED may receive additional information from trusted business partners or third-party service providers, including:

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Customer support providers

  • Website hosting providers

  • Analytics providers

  • Advertising partners

  • Technology service providers

This information may assist us in:

  • Verifying transactions

  • Processing orders

  • Preventing fraud

  • Completing deliveries

  • Providing customer support

  • Maintaining website security

  • Improving website performance

  • Troubleshooting technical issues

  • Personalizing your shopping experience

We may disclose personal information to service providers only when reasonably necessary for them to perform services on our behalf and in accordance with applicable privacy laws.

These service providers are not authorized to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by applicable law.

09. Special Offers

Customers who subscribe to our mailing list may occasionally receive information regarding:

  • New Aromatherapy Candle collections

  • New Fragrance launches

  • Promotional campaigns

  • Seasonal sales

  • Product announcements

  • Exclusive discounts and special offers

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting our customer support team.

Please understand that unsubscribing from marketing communications does not affect transactional or service-related communications that are necessary to complete or manage an order or provide requested Services.

10. Correcting, Updating, or Deleting Information

If your personal information changes, or if you no longer wish to receive marketing communications, you may request to:

  • Update your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information where permitted by law

  • Unsubscribe from promotional emails

  • Request information regarding how your personal information is processed where applicable

Please contact us using the email below. We may request reasonable identity verification before processing certain requests in order to protect your personal information and prevent unauthorized changes or disclosures.

Some information may need to be retained where necessary for legitimate business purposes, including completing transactions, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, or protecting our legal rights.

Customer Service Email: [email protected]

11. Choice / Opt-Out

Customers who no longer wish to receive promotional communications may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

Please note that opting out of promotional emails will not prevent us from sending important non-promotional communications regarding your orders, purchases, payments, shipping, returns, refunds, account security, customer service requests, or other essential service-related matters.

Where applicable, you may also control certain cookie and browser-based preferences through your browser settings or other available privacy controls.

12. Changes to This Privacy Policy

SMK PTIDE LIMITED reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, technology, third-party services, or website functionality.

Any updates become effective upon publication on this website unless otherwise stated.

Your continued use of our website after changes are posted constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.

We encourage you to review this page regularly to remain informed about our current privacy practices.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment processors, shipping providers, analytics services, social media platforms, or other external services.

Third-party websites and services operate independently from SMK PTIDE LIMITED and may maintain their own privacy policies, terms, and data practices.

We encourage customers to review the privacy policies of any third-party service they access or use through our website. SMK PTIDE LIMITED is not responsible for the privacy practices, security measures, or content of third-party websites that we do not control.

14. Children’s Privacy

Our website and Services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at [email protected]. If we determine that we have collected personal information from a child in circumstances where it should not have been collected, we will take reasonable steps to address the information in accordance with applicable law.

15. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact our customer support team.

We are committed to reviewing privacy-related inquiries carefully and responding within a reasonable period.

Customer Service Email: [email protected]

Company Information

Company Name: SMK PTIDE LIMITED

Company Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ

Customer Service Email: [email protected]